.problems-hero .hero-copy{padding-bottom:45px}.problems-hero h1{max-width:1200px}.problem-section .topup-body{max-width:1000px;margin-inline:auto}#payment-status .topup-body{max-width:1100px}#payment-status tbody th{width:28%}#payment-status .topup-body>p:last-child{background:#f0ebfa;border-left:3px solid var(--teal);padding:18px 23px;color:var(--ink);font-weight:600}.enquiry-details{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;list-style:none;padding:0;margin:25px 0}.enquiry-details li{position:relative;padding:18px 20px 18px 42px;background:white;border:1px solid var(--line);border-radius:8px;font-size:14px;color:var(--muted)}.enquiry-details li:before{content:'✓';position:absolute;left:18px;top:18px;color:var(--teal);font-weight:600}.enquiry-details li:last-child{grid-column:1/-1}#missing-credit{background:#edf2fa}#pending-payment{background:#f5f4fa}#failed-payment{background:white}#wrong-recipient{background:#f8f0ec}#wrong-recipient .topup-body>p:last-child{padding:18px 23px;background:#fff9;border-left:3px solid #b4744f}#agent-unavailable{background:#f3f5fa}.other-problem-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.other-problem-card{padding:26px;background:white;border:1px solid var(--line);border-radius:10px;min-width:0}.other-problem-card h3{font-size:22px;line-height:1.35;letter-spacing:-.6px;margin:0 0 18px}.other-problem-card p{font-size:14px;line-height:1.9}.other-problem-card p:last-child{margin-bottom:0}#other-problems .topup-body{max-width:1200px}#problems-faqs .faq:first-child{border-top:1px solid var(--line)}
@media(max-width:650px){.problems-hero .hero-copy{padding-bottom:32px}.enquiry-details,.other-problem-grid{grid-template-columns:minmax(0,1fr)}.enquiry-details li:last-child,.other-problem-card:last-child{grid-column:auto}.enquiry-details li{font-size:13px}.other-problem-card{padding:20px}.other-problem-card h3{font-size:20px}#payment-status tbody th{width:30%}}
/* Payment-troubleshooting imagery is local to this page. */
.hero.problems-hero{background-image:linear-gradient(90deg,#17152bbf,#17152ba6),url('assets/problems-hero.png');background-size:cover;background-position:center;background-repeat:no-repeat}
.problem-picture{display:block;width:100%;max-width:420px;height:220px;object-fit:contain;background:#f3eefb;object-position:center;border-radius:9px;border:1px solid #e1dae9;margin:0 auto 24px}
@media(max-width:650px){.problem-picture{height:auto;aspect-ratio:3/2}}
/* Enquiry details: heading left, one vertical list right. */
#enquiry-details{display:grid;grid-template-columns:minmax(0,.85fr) minmax(0,1.3fr);gap:70px}
#enquiry-details .topup-body{width:100%;min-width:0}
#enquiry-details .enquiry-details{display:block;list-style:disc;padding-left:22px;margin:20px 0}
#enquiry-details .enquiry-details li{display:list-item;background:none;border:0;border-radius:0;padding:8px 0 8px 5px}
#enquiry-details .enquiry-details li:before{content:none}
#enquiry-details .enquiry-details li::marker{color:var(--teal)}
@media(max-width:1150px){#enquiry-details{gap:40px}}
@media(max-width:900px){#enquiry-details{display:block}}
.enquiry-picture{width:100%;max-width:370px;margin:26px auto 0;border:1px solid #ddd6e9;border-radius:12px;overflow:hidden}
.enquiry-picture img{display:block;width:100%;height:auto}